| Name overkill doesn't just happen in the hotel industry - it's everywhere. - Scott Ginsberg |
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| Answering the phone in a friendly manner and with a helpful attitude isn?t rocket science, but it is ... - Dana Martin |
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| Would you agree that there are some people that seem to have a gift for delivering top customer serv ... - Dr. Gary S. Goodman |
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| Retail business loves repeat custom. The more regulars we have, the more likely we are to be success ... - P Hathaway |
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| Want to get more work and at the same time, grow your business? Here is how. - Javier Cabrera |
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| Fast effective FREE technique to help you solve your consumer problem... - Andrew Lawrence |
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| Don't fall into the "pass the buck" syndrome when referring customers to a supervisor, manager or si ... - Robert Bacal |
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| According to Dr. Gary S. Goodman, popular keynote speaker, best-selling author, and President of Cus ... - Dr. Gary S. Goodman |
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| Management leadership training creates a front-of-mind-awareness that determines not only what is im ... - Richard L Williams |
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| Do many of us realize that we are working an unpaid part time job for the grocery stores and some ho ... - Sean North |
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| Why should you deliver more than what was bargained for? If you want to keep your customers from str ... - Bette Daoust, Ph.D. |
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| In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer compla ... - Albert Barneto |
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| It is important to remember that the customer doesn't necessarily see things in the same way we do. ... - Etienne Gibbs |
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| Corporations in every sector are spending more than ever before in an attempt to improve their custo ... - John Di Frances |
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| "Thanks,? we all say, when someone does something nice for us. But do we mean it? Sometimes, we ratt ... - Alyson Mead |
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| What can be done to make the experiences we have with businesses more enjoyable, satisfying and fun? ... - Kenneth Wallace |
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| Do you really know whether or not your customers are satisfied with your services? And does what the ... - Jennifer Cram |
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| Different people call their Customers by different names. If they don?t have Customers, they have Cl ... - Kevin Eikenberry |
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| What ever happened to customer service? - Arthur Levine |
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| Andy Weekes emailed me with this story: - Derek Williams |
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| Obviously, not all 38 of these methods will lend themselves to your own business. But I am amazed an ... - Lee Hopkins |
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| There is a saying.... "attitudes are contagious.... is your's worth catching?" - Gary Durkin |
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| A talking machine will not sell a product to a potential customer. Not only is it completely lacking ... - John Sheridan |
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| Poor communication can cost you money. This is the how, why and what to do about it. - Reg Adkins |
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| Learn how to use the secrets of mystery shoppers to discover how your business looks to your custome ... - Cathy Stucker |
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